Payment for treatment must be made in full prior to commencement of treatment.
Missed or broken appointments will be charged for at the rate of $100.00 per hour unless 48 hours notice is given.
Facebook offers have no end date, as required by AHPRA (Dental Board) regulations. Creative Smiles reserves the right to increase fees for certain services 30 days after an offer has been removed from Facebook.
How Price Match Guarantee Works
- Price Beat Guarantee applies to all Melbourne dental clinics available to the Australian general public
- Competitor quote must be presented at the start of your consultation
- Price will only be beaten on a product available to the general public from a Melbourne dental clinic registered within Australia. All prices must be in Australian dollars and issued genuinely by the dental clinic. (ABN or ACN must be displayed on quotation)
- If you find a cheaper price, you must provide a full copy of the competitor on a headed paper, which must include the dental booking reference (procedure). If presenting an online quote, a current screenshot of the webpage at the final payment stage must be provided with the current quote date included on the screenshot. Quote must contain matching dental procedure description, dates, full price breakdown including all fees and charges. The full supplier and practice terms and conditions must be displayed and must all be like a Creative Smiles quote in order to beat the quote.
- The quote needs to be presented to Creative Smiles on the same day as the quote was created by the competitor. The full-payment date, or quote deadline must be displayed on the quote, including date and time, which must not have passed. Online quotes must have the current date displayed on the payment screenshot. The Price Match Guarantee will be valid against the initial competitor quote only. We will not enter into a ongoing price negotiation.
- Email requests cannot be accepted unless following a phone or store visit enquiry.
- For telephone enquiries you can email the quote to Creative Smiles following your phone call.
- Where we believe there is an erroneous fee displayed by a competitor or that the price offered is no longer available, we have 1 full business day to investigate the pricing. If at this point we prove the price to be invalid/incorrect or unavailable, the best Creative Smiles price will be offered.
- If a genuine quote is presented that meets our price beat terms and conditions and we cannot match or beat it. We will provide the best possible price Creative Smiles can offer alongside $100 redeemable dental credit.
- Dental Credit cannot be used on promotional products.
- Price Beat Guarantee is not applicable to any last minute offers or specials
- Full payment must be made at the time of the price beat guarantee
- Bookings, amendment and cancellation conditions will apply as per Creative Smiles terms and conditions.